Eastern Residential Support Board Strategic Plan (2025–2028)
The Eastern Residential Support Board (ERSB) engaged in a comprehensive strategicplanning initiative to position itself as a regional leader in inclusive, person-centeredcare for individuals with intellectual and developmental disabilities. The resulting three-year plan—developed through extensive consultations with staff, board members,families, and stakeholders—focuses on six key pillars: Leadership and Governance,Workforce Well-being, Quality Care, Digital Transformation, Community Engagement,and Financial Stewardship. Grounded in values of dignity, inclusion, and sustainability,the strategy outlines measurable goals and implementation timelines to strengthenservices, expand organizational visibility, and modernize operations.
Conach Consulting guided the planning process, employing surveys, audits, interviews,and jurisdictional benchmarking to identify emerging needs and sectoral best practices.Key actions include workforce development initiatives, trauma-informed care training,green infrastructure retrofits, digital system upgrades, and expanded stakeholderengagement. A Strategic Risk Register and performance dashboard ensuretransparency and accountability across the plan’s lifecycle. With a strong foundation ofcommunity trust and operational insight, ERSB is poised to lead innovative andequitable improvements in residential care across Newfoundland and Labrador.
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